Scheduling Coordinator

Scheduling Coordinator 

Comfort Keepers of the South Shore and Cape Cod is growing! We are a locally owned and operated office and provide quality, compassionate in-home care services for the South Shore, Cape, and Islands in Massachusetts.

Job description

The scheduling coordinator for our home health agency is responsible for meeting the needs of customers regarding scheduling caregivers, updating customer and caregiver information, and acting as a point person for referrals and communications among referral sources, customers, nursing, caregivers, departments, and management.

Duties include:

-Creates, maintains, and updates a 24-hour schedule for caregivers utilizing an electronic medical recordkeeping system, including entering daily schedule changes, sick calls, creating schedules for new customers and scheduling assessments with nursing and clinical staff.

-Maintains accurate information regarding personnel status by working with Payroll to ensure current and correct payroll.

Receives incoming calls related to all aspects of scheduling and coordination of customers and field staff.

-Interacts professionally with customers and their families and provides explanations and verbal reassurance as necessary.

-Fosters and maintains good working relationships with referral sources, caregivers, and office team

-Reviews referrals and enters all relevant data into EMR

-Provides regular feedback to all departments to address issues in a timely and effective manner

-Creates, maintains and collaborates on reports detailing current customer and field staff statuses and needs

-Utilizes telephone, email, texts, EMR or other platforms to communicate relevant information and contact staff

Qualifications:

High school diploma

Scheduling experience

Excellent communication, organization, and customer service skills

Healthcare experience

Medical Terminology

Ability to work in a team environment

Demonstrates an ability to be flexible, organized and function in stressful situations

Reliable attendance

Micro Soft Suite proficiency

Physical requirements - Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, telephone, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in an office setting and moderate to loud occasionally.

Job Type: Full-time

Monday-Friday in the office and on-call hours as assigned

Benefits:

• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Sick Leave

Schedule:

• Monday - Friday
• 8:30 am – 5:00 pm
• On-call responsibilities by rotation

Job Type: Full-time

Medical Specialty:

• Home Health

Schedule:

• Day shift
• Monday to Friday
• Weekend availability for on-call rotation

Ability to commute/relocate:

• Plymouth, MA 02360: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent required
• Advanced degrees & relevant certifications preferred.

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)
• Scheduling: 3 years (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person